¶ TROUBLESHOOTING: Pin Code Issues
If using WatchMon Toolkit, make sure that you are connecting via USB.
The USB symbol will be in the status bar.
WiFi is read-only and hence a pin number will not get you in. It is possible to have a USB cable plugged into the WatchMon and still be connected via WiFi so make sure to check the status bar.
¶ 1. Verify the Pin Code
Double check the pin code on the back of the WatchMon, it should be a 6-digit number.
Where DIN rails are used, you may need to remove them from the holder to see the back of the device to double-check.
If you have changed the pincode, it is important you keep a record of the new number.
¶ 2. Default Pin Code
At the factory, pin codes are initially set to 631820 and we then modify them to a new random value.
Please note that each failed technician login attempt cannot be in less than 30-60 seconds to prevent rapid brute force attack.
¶ 3. Generate a Temporary Code
If that does not work, we can generate a temporary code that needs to be applied within 1 hour of you sending us the snapshot report.
Before requesting this, check that the date isn't corrupted or having troubles as this will stop this method from working.
¶ 4. Interactive Session
If all the previous methods mentioned didn't work, remote troubleshooting is recommended to try and work out the root cause or to generate a temporary pin code. Generating a pin code can only be done via a Zoom session. You can schedule a Zoom support session here.